To Guests Using Overseas Reservation Sites or Travel Agencies

Thank you very much for choosing Okinawa Kariyushi Resort EXES Onna.

Recently, not only at our hotel but also at many others, the following issues have been reported regarding reservations made through overseas booking websites:

• Complicated or incorrect entry of the number of guests per room, resulting in discrepancies with the actual number of guests

• Reservation details, such as room type, not being accurately transmitted to our hotel

• Significant delays or problems in processing changes or cancellations

• Reservations being unexpectedly cancelled

• Inadequate response to requests or inquiries

Due to system restrictions, our hotel is unable to confirm, modify, or cancel such reservations (including advance credit card payments).
We kindly ask that you contact the reservation site or travel agency you used directly for any inquiries or procedures related to your booking.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding.

For a safer and more reliable travel experience, we strongly recommend making reservations through our official website. By booking directly, you will receive the most up-to-date and accurate information about your stay, as well as our full support should any issues arise.

We will continue striving to ensure that our valued guests can enjoy a comfortable and worry-free stay.
We truly appreciate your continued patronage of Okinawa Kariyushi Resort EXES Onna.