Thank you for choosing Okinawa Kariyushi Resort EXES Onna.

Recently, not only our hotel but many others have experienced the following issues related to bookings made via overseas reservation sites:
*The number of guests per room is not properly entered or is overly complicated, resulting in discrepancies
*The reserved room type differs from the information received by the hotel
*Major delays or issues occur when trying to change or cancel reservations
*Requests or inquiries may not be adequately addressed

Due to system limitations, our hotel is unable to confirm, modify, or cancel reservations (including those with prepayment via credit card) made through such platforms.
We kindly ask you to directly contact the reservation site you used for any changes or inquiries regarding your booking.
We sincerely apologize for the inconvenience and appreciate your understanding.

For a more secure and smooth travel experience, we recommend making reservations through our official website.
Direct bookings allow us to provide accurate, up-to-date information and offer prompt support in case of any issues.

We remain committed to providing a safe and comfortable stay for all our guests.
Thank you once again for choosing Okinawa Kariyushi Resort EXES Onna.